Home Complaints 22bet Casino - Player’s struggling to withdraw his winnings.

Amount: €1,100

22bet Casino - Player’s struggling to withdraw his winnings.

2.1/10 Very Bad reputation Submitted: 07 Jun 2020 | Resolved : 10.06.2020
Our verdict

Case closed

RESOLVED

Case summary

16 days ago - 10 Jun 2020

The player from Italy is having difficulties withdrawing his winnings due to incomplete verification. This issue was successfully resolved.

Written by Kristína
Casino analyst and complaint specialist
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I opened an account, I won and they don't let me withdraw, they only asked me for my identity card number ......

Automatic translation
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Dear Pietro,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you tried contacting the casino regarding this issue? Please, forward any relevant communication to [email protected], if there is any.

It seems like your account hasn’t been fully verified. I would recommend you checking out the casino’s T&Cs section 22. KYC AND VERIFICATION here:

https://22bet.com/information/rules/22

Please, let me know if this information was useful. Thank you very much in advance for your reply.

Best regards,

Kristina

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We received this email from Pietro:


"Hi ..... I contacted the site support who tells me that I have to send him the online bank receipt of the payment and a document ..... but in reality I don't see any receipt ..... now I try to take a screenshot of the payment ......

Thanks "

Automatic translation
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Thank you for letting me know, in order to receive your winnings your account has to be verified (the casino reviews all the required documents - it is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner). 

I will keep this complaint opened, please keep me updated and let me know if there is anything new.

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We received another email message from Pietro:


"Hi ...... after an exchange of emails and documents it seems to have been credited to my account ..... so everything is ok"

Automatic translation
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Dear Pietro,

Thank you for using the casino-in.guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Kristina