Home Complaints 32Red Casino IT - Player cannot request a withdrawal.

Amount: €100

32Red Casino IT - Player cannot request a withdrawal.

8.0/10 Very Good reputation Submitted: 11 Dec 2019 | Unresolved : 14.01.2020
Our verdict

No reaction, good regulator

UNRESOLVED

Case summary

162 days ago - 14 Jan 2020

The player is not able to withdraw his money for more than 2 weeks. We closed the complaint as ‘unresolved’ because the casino failed to reply.

Written by Kristína
Casino analyst and complaint specialist
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It doesn't let me pick it up and it's more than two weeks that I wait

Automatic translation
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Dear Nicholas,

Thank you very much for submitting your complaint. I am sorry to hear about the problem with your withdrawal. It can take some time to process the request, especially if it is your first withdrawal and your documents haven’t been verified yet. Have you made a withdrawal in this casino before? Is your account verified?

Thank you in advance for your reply.

Best regards,

Kristina

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Perhaps we have not understood each other you must immediately give me what is mine .... there are no excuses for manipulating VII these things! so you have two days because I'm about to make a good complaint

Automatic translation
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Hello Nicholas,

casino-in.guru is independent service. We are not able to pay you your money. Would you be so kind and answer my questions from the first message, so we can move further with this case?

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Then I downloaded an application that was on Facebook called MEGA BITT .. the problem is precisely this that the withdrawal box but does not make me withdraw puts me on hold, my data have been verified all of them and in that application there is no nothing, not even assistance .. now try to do everything possible and return to me what is mine .. and a problem of yours and not mine make a deposit and we finish it here (my id and Nicogamer26) check on this site and fix it

Automatic translation
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I contacted the casino regarding this issue.

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Kristina I really want to solve this problem let me know

Automatic translation
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Hello Nicholas,

I am very sorry, but since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.

The casino can reopen this complaint anytime.