Home Online Casinos Bertil Casino Review

Bertil Casino Review

Players from India Not Accepted
8.1 Reputation
rating
Very Good
Reputation
Players from India Not Accepted
Very Good
Reputation
Author: Matej Novota | This review was last updated: 2020-02-24T00:00Z  

We've thoroughly reviewed Bertil Casino and gave it a very good reputation rating, which means it's a great casino to play at. In our review, we've considered the casino's player complaints, estimated revenues, license, games genuineness, customer support quality, fairness of terms and conditions, withdrawal and win limits, and other factors. Because Bertil Casino is related to other online casinos listed below, its rating is also influenced by them. Read the full review below and learn more about this casino.

According to our research and estimates, Bertil Casino is a smaller online casino revenue-wise. The revenue of a casino is an important factor, as bigger casinos shouldn't have any issues paying out big wins, while smaller casinos could potentially struggle if you manage to win really big.

We currently have 0 complaints directly about this casino in our database, as well as 21 complaints about other casinos related to it. Because of these complaints, we've given this casino 541 black points in total, out of which 541 come from related casinos. You can find more information about all of the complaints and black points below.

Based on all of the information mentioned in this review, we can conclusively say that Bertil Casino is a very good online casino. You can expect to be treated well and have an enjoyable experience if you choose to play at it.

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Residents from
India
Not accepted
IP addr. from
India
Not blocked
VPN
usage
Prohibited
Website
Language
Swedish (+2)
Live Chat
Language
English (+3)
Email Support
Language
English (+3)
No Deposit Bonus
Not available
Deposit Bonus
Not available
Owner
Evoke Gaming Group
Established
2006
Withdrawal limit
Not Limited
Licensing Authorities
Malta
Perfect
Sweden
Perfect
Interesting Facts
  • Small casino popular in Sweden
Positives
  • No withdrawal limits
  • Huge selection of games
  • Fast and professional customer support
  • Extensive collection of live dealer games
Negatives
  • Limited choice of payment methods

Complaints about Bertil Casino and related casinos (15)

We have conducted extensive research on the web and as a result we have found following 15 complaints on Bertil Casino or any brands that might be interconnected with it. Taking into account seriousness and credibility of these complaints and estimated size of casino revenues we decided to give Bertil Casino a Very Good reputation.

Very Good Casino Reputation
Complaints on related Redbet Casino (Same owner)
No reaction, good regulator
Black points: 2216 (221 for this casino)
Complicated account verification process.
The player won £14,000 but their account was kept frozen until the whole account verification process wouldn't get done. But when the casino asked them to provide bank statements for the past 3 months, the player felt uncomfortable doing so and refused their request. In the order to receive their winnings, the casino asked the player to verify the account at their sister casino but once again, the player refused to do so. No further details are available.
 
This complaint is from 4/2019
Disputed amount: £14,000 (real money)
Read more on: askgamblers.com
Read more
No reaction, good regulator
Black points: 212 (21 for this casino)
Casino denied the player's winning due to broken bonus rules.
The player from Sweden requested a withdrawal that was denied because he played a game that was not allowed while using a bonus. The player did provide a proof of the terms and conditions being changed since he had played and won. The casino never responded to his requests and the case remains unresolved.
 
This complaint is from 4/2017
Disputed amount: 7,698 kr (bonus money)
Read more on: askgamblers.com
Read more
No reaction, good regulator
Black points: 169 (16 for this casino)
Extremely long and complicated withdrawal process.
The player from the UK requested a withdrawal via his MasterCard, but that was canceled a few hours later. When he contacted the casino about it, they claimed that he was the one who had done so. Ok, so he requested another withdrawal and five hours later, the same thing happened, it was canceled again. After he contacted the chat support again, they asked him to send more documents for verification and told him he needed to use a different method of withdrawal than his MasterCard. He made a new deposit of £10 via his bank card and the casino asked him to send more documents for verification. He did so right away and sent them eight, yes, eight forms of ID, which were verified by the Redbet casino. So the player requested another withdrawal which was canceled once again and this time, the casino advised him to use a different payout method again, Trustly. The player did as he was instructed, requested a withdrawal via Trustly and the funds never arrived. The casino gave him new instructions that he didn't understand and asked for help at AskGamblers. The case was never resolved and there is no further information available.
 
This complaint is from 4/2018
Disputed amount: £347 (real money)
Read more on: askgamblers.com
Read more
No reaction, good regulator
Black points: 110 (11 for this casino)
Casino decided to close the player's account.
The player requested his deposit of €210.56 to be returned to him. The reason why he decided to do so was that during his play at the casino they informed him they had to close his account. As a reason, they stated that he had a closed account with Mr. GREEN casino in the past. The casino never responded to this complaint and it was left unresolved.
 
This complaint is from 8/2018
Disputed amount: €210 (bonus money)
Read more on: askgamblers.com
Read more
No reaction, good regulator
Black points: 60 (6 for this casino)
All the player's funds were confiscated due to self-exclusion at a different casino.
The player played without any bonus and requested a withdrawal of his winning. He came back to play and found out that the casino had closed his account due to him being self-excluded at a different casino. When he contacted the casino, they promised him to refund him of his deposit. Later on, he received another email where the casino decided not to refund him. The player just wanted to warn other players of this experience. The case is unresolved.
 
This complaint is from 9/2018
Disputed amount: £30 (real money)
Read more on: askgamblers.com
Read more
Show 4 similiar complaints with 551 black points in total (54 for this casino)
Delayed payment, status unknown
Black points: 1075 (107 for this casino)
Extremely long and misleading withdrawal process.
The player requested a withdrawal but the casino kept delaying the process with different excuses. Either they were not allowed to answer his questions - chat support, or they would inform him soon, or they would apologize that it was taking them to long to process, or to contact the support team. This misleading and complicated complaint was left with no further update available.
 
This complaint is from 6/2018
Disputed amount: 100,000 kr (real money)
Read more on: askgamblers.com
Read more
Technical glitch
Black points: 120 (12 for this casino)
Player experienced a technical glitch.
The player used a deposit bonus to play and kept on winning. When they went to check for the completed requirements and a balance, they found out it didn't match what they thought they would have. They contacted the casino support team to resolve this issue and found out there must have been a technical glitch and later on, called the player a liar. The case remains unresolved since the casino never even responded to the complaint.
 
This complaint is from 7/2016
Disputed amount: $200 (bonus money)
Read more on: askgamblers.com
Read more
Uncertain case, good regulator
Black points: 9 (1 for this casino)
Because the player didn't provide all documents needed for verification, the casino closed his account.
The player made a deposit and played with a bonus, won and requested a withdrawal. The following day, when he logged into his account, he found out that his account was blocked for security reasons. Then he checked his email in which he was informed he would be paid within the next five business days. The casino responded to his complaint where they claimed the player broke their term and condition when he used a Neteller account that didn't match with his name. They also stated that they asked him to provide documents for verification of this Neteller account, but he only provided the ones of his player's account. That was why they decided to permanently close his account and return his deposit.
 
This complaint is from 5/2016
Disputed amount: €190 (bonus money)
Read more on: askgamblers.com
Read more
Uncertain case, good regulator
Black points: 7 (1 for this casino)
Player didn't receive the bonus due to its expiration.
The player found a bonus advertisement on AskGambler and opted in with a code provided on the website. He then made a deposit but his balance didn't show that the bonus was received so he contacted the casino for an explanation. He was told that the bonus has expired and that they didn't inform the advertising site about it. Onto the next day, the player felt cheated when the casino replied to him via email that the advertisement said that the bonus was expired. No further details are available ever since.
 
This complaint is from 11/2017
Disputed amount: ?? (bonus money)
Read more on: askgamblers.com
Read more
Complaints on related WinningRoom Casino (Same owner)
No reaction, good regulator
Black points: 334 (33 for this casino)
The player claimed she had won 1st place at a tournament without a proof.
The player, Apeegrl played two tournaments, one at Redbet casino where she finished 3rd and another one at Winning room casino where she actually won 1st place. Two days after the tournaments finished, she received emails from both of them where Redbet her as they were supposed to, SEK2,500. However, the Winning Room's email said she had finished 4th and was credited SEK500 instead of SEK10,000. When she contacted the chat support, she was told a different story every time. The casino claimed that the results could've changed because she stopped playing five hours and twenty-nine minutes prior to the end of the tournament. Apeegrl claimed it was impossible for other players to catch up with her and pass her. The casino also informed the player that their decision was final and wouldn't change.
 
This complaint is from 11/2018
Disputed amount: 10,000 kr (bonus money)
Read more on: askgamblers.com
Read more
Failed self-exclusion
Black points: 50 (5 for this casino)
The player's account was suspended due to a self-exclusion at the sister casino.
Daniel, the player, accepted a bonus and when he wanted to finish his wagering requirements, he couldn't access his account. He contacted the chat representative for an explanation and was told that they found out that he was self-excluded at Mr. Green casino who shared the same owner with them, which was against their rules. The player couldn't understand how did the casino let him deposit and play since being self-excluded at their sister casino was against their rules. There is no further information available.
 
This complaint is from 11/2018
Disputed amount: €100 (bonus money)
Read more on: askgamblers.com
Read more
Complaints on related Mr. Green Casino (Same affiliate)
No reaction, good regulator
Black points: 2849 (85 for this casino)
The player's account was closed due to an accusation of being a professional gambler.
Tobias, a 70 years old retired doctor, had his account closed and the casino accused him of being a professional gambler. He had €20,000 on his account and he also won a laptop from the casino but that was under the investigation. There is no further information on this case and it remains unsolved.
 
This complaint is from 11/2018
Disputed amount: €22,000 (bonus money)
Read more on: askgamblers.com
Read more
Uncertain case, good regulator
Black points: 632 (18 for this casino)
Marilla's withdrawal was denied due to unknown reasons.
The player, Marilla from Holland, lived in Germany with her German partner and they shared this account together in the German version. When they broke up, Marilla moved back to Holland and opened a new account. She made a deposit, won €12,500 and requested a withdrawal. She only received €2,500 and her account was closed right after that. The casino never provided any proof or reason what did the player do to get her account closed and they recommended her to contact the MGA (Malta Gaming Authority) and she did just so. There had been no update on this case.
 
This complaint is from 5/2017
Disputed amount: €10,000 (real money)
Read more on: askgamblers.com
Read more
No reaction, good regulator
Black points: 31 (1 for this casino)
Extremely long withdrawal process that led to the account closure because the player used a foul language on the casino's representative.
The player requested a withdrawal of £100 and provided all the documents for verification. Later on, he had lost his patience and used a foul language on one of the casino's representative. Shortly after that, he apologized but his account was closed including with his money and a count of 150 free spins. The case remains unresolved.
 
This complaint is from 12/2015
Disputed amount: £100 (bonus money)
Read more on: askgamblers.com
Read more
No reaction, good regulator
Black points: 23 (1 for this casino)
The player failed the document verification due to not being able to provide her photo ID card.
Barjongar wanted to receive her winning, but first, she was asked to provide some documents for verification. Since she didn't own a passport or the driver license, she provided her disabled person bus pass, a blue badge scheme parking badge, her birth and marriage certificate instead. The casino didn't accept these documents and asked her for a proper ID that includes her picture. There is no further update provided about this case.
 
This complaint is from 10/2015
Disputed amount: ?? (bonus money)
Read more on: askgamblers.com
Read more
Show more complaints (+4)

Have you found a relevant complaint about this casino, or do you have personal bad experience? Help others and submit your complaint.

* We only list complaints, where the casino might be breaking our Fair Gambling Codex.

Bertil Casino Bonus

8.1
/10
Very Good Casino reputation reputation

1st Deposit Bonus - Bertil Casino

Not Available in India
  • Minimal deposit: 200 kr
  • Wagering requirements: 35x bonus
  • Maximal bet: 20 kr
  • You should get this bonus relatively FAST
 
  • Available for following countries:
Use promo code
in your account
BERTIL
Visit Casino
8.1
/10
Very Good Casino reputation reputation

1st Deposit Bonus - Bertil Casino

Not Available in India
  • Minimal deposit: €20
  • Value per spin: €0.1
  • Wagering requirements: 35x bonus
  • Maximal bet: €2
  • You should get this bonus relatively FAST
  • The player receives up to 250 free spins by playing min. 50 kr. (€5) in both the casino and bingo every day
  • All winnings received from free spins must be wagered 35 times
  • Free spins are valid for 7 days from the issue date
 
  • Available for following countries:
Use promo code
in your account
BERTIL
Visit Casino

Bertil Casino Payment methods

Payment Method Deposit
Limits & fees
Withdrawal
Limits & fees
Withdrawal Time
Neteller Neteller €10 - €10,000
No Fee
€20 - €10,000
No Fee
-
Skrill Skrill €10 - €1,000
No Fee
€20 - €10,000
No Fee
-
PaySafeCard PaySafeCard €10 - €1,000
No Fee
Not Available -
Mastercard Mastercard €10 - €3,000
Fee: 2.05%
Not Available -
VISA VISA €10 - €3,000
Fee: 2.05%
€20 - €3,000
No Fee
1 - 5 days
Trustly Trustly -
Not Available -
Nordea Nordea €10 - Unlimited
No Fee
Not Available -
VISA Electron VISA Electron €10 - €3,000
No Fee
€20 - €3,000
No Fee
1 - 5 days
Zimpler Zimpler -
Not Available -
wire-transfer wire-transfer -
€20 - €1,000,000
1 - 5 days
Danske Bank Danske Bank €10 - ?
No Fee
€20 - €1,000,000
No Fee
-
Tapiola Bank Tapiola Bank €10 - €1,000
No Fee
Not Available -
Swedbank Swedbank €10 - ?
No Fee
€20 - €1,000,000
No Fee
-
Handelsbanken Handelsbanken €10 - €1,000
No Fee
Not Available -
Länsförsäkringar Länsförsäkringar €10 - Unlimited
No Fee
Not Available -
Skandiabanken Skandiabanken €10 - ?
No Fee
Not Available -
Säästöpankki Säästöpankki €10 - €1,000
No Fee
Not Available -
SEB SEB €10 - Unlimited
No Fee
Not Available -
POP Pankki POP Pankki €10 - €1,000
No Fee
Not Available -
S-Pankki S-Pankki €10 - €1,000
No Fee
€20 - €1,000,000
1 - 3 days

Bertil Casino Games

Slots
Roulette
Video poker
Bingo
Blackjack
Baccarat
Craps
Keno
Scratch cards

Bertil Casino Game providers

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