Home Online Casinos Casino Napoli Review

Casino Napoli Review

Rating for players from India: 0.3
0.8 Reputation
rating
Very Bad
Reputation
Rating for players from India: 0.3
Very Bad
Reputation
Author: Matej Novota | This review was last updated: 2019-09-27T00:00Z  

We've thoroughly reviewed Casino Napoli and gave it a very bad reputation rating, which means it's one of the worst casinos to play at. In our review, we've considered the casino's player complaints, estimated revenues, license, games genuineness, customer support quality, fairness of terms and conditions, withdrawal and win limits, and other factors. Casino Napoli is related to other online casinos listed below and its rating is also negatively influenced by them. Read the full review below and learn more about this casino.

According to our research and estimates, Casino Napoli is a smaller online casino revenue-wise. The revenue of a casino is an important factor, as bigger casinos shouldn't have any issues paying out big wins, while smaller casinos could potentially struggle if you manage to win really big.

We currently have 2 complaints directly about this casino in our database, as well as 16 complaints about other casinos related to it. Because of these complaints, we've given this casino 6,292 black points in total, out of which 5,893 come from related casinos. You can find more information about all of the complaints and black points below.

Warning: Casino Napoli has certain sections of Terms and Conditions that we consider to be unfair to the casino's players. Because of this, we advise you to look for a casino with fair rules or at least pay special attention to this casino's Terms and Conditions if you decide to play at it.

Casino Napoli appears on 2 blacklists that you can find below. We consider at least one of them to be fully relevant and serious, which is why we've deducted some points from our reputation rating because of these blacklists.

As you can see from all of the information in our review, Casino Napoli is a very bad online casino. We don't recommend playing at it and strongly advise you to stay away from it.

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Blacklisted on
Casino Listings Blacklist
Blacklisted on
The Pogg Blacklist
Residents from
India
Accepted
IP addr. from
India
Not blocked
VPN
usage
Prohibited
Website
Language
English (+9)
Live Chat
Language
English (+9)
Email Support
Language
English (+9)
No Deposit Bonus
Not available
Deposit BonusFull Bonus T&C' data-original-title="" title="">*T&C's apply
400% up to €800
Owner
Alpha Interactive Solutions N.V.
Established
2017
Withdrawal limit
€5,000  per month
Licensing Authority
Curaçao
Questionable
Positives
  • Website supports many languages
  • Supports many payment methods
  • Live dealer games are available
Negatives
  • Maximum payout will be 10x last deposit if accumulated deposit amount does not exceed €/£/$200
  • Live chat support is not available 24/7
  • Monthly withdrawal limit 5000 EUR

Complaints about Casino Napoli and related casinos (18)

We have conducted extensive research on the web and as a result we have found following 18 complaints on Casino Napoli or any brands that might be interconnected with it. Taking into account seriousness and credibility of these complaints and estimated size of casino revenues we decided to give Casino Napoli a Very Bad reputation.

Very Bad Casino Reputation
Direct complaints about Casino Napoli
No reaction, passive regulator
Black points: 257
Player’s winnings have been capped.
The player from the India had her winnings capped due to a bonus maximum cashout limit. The player claims that she has never accepted any promotional offer. We closed the complaint as ‘unresolved’ because the casino failed to reply.
 
This complaint is from 3/2020
Disputed amount: €2,000 (bonus money)
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No reaction, passive regulator
Black points: 142
Player’s winnings have been cancelled and account closed.
The player from India had her winnings cancelled due to placing a single bet greater than 30% of the deposit. Consequently, the account was closed.
 
This complaint is from 5/2020
Disputed amount: £745 (bonus money)
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Complaints on related 6Black Casino (Same management)
No reaction, passive regulator
Black points: 147 (73 for this casino)
The player found out that the country of her origin was restricted to play at the casino.
Joanneyf was able to make a deposit at the casino but when she tried to play various games, she would get an error message that informed her she couldn't play those games due to the country restriction. That way she decided to check if the casino had a UKCG license since she was from England and found out that it didn't. The casino never responded to the player's requests to receive her money back and the case remains unsolved.
 
This complaint is from 1/2018
Disputed amount: £130 (real money)
Read more on: thepogg.com
Read more
No reaction, passive regulator
Black points: 30 (15 for this casino)
The casino accepted players from UK without a UKCG license.
Ashrafi22 complained about the casino illegally accepting UK players because they didn't have the UKCG license. They would accept the deposits but refuse to pay the winnings. There is no further information is available.
 
This complaint is from 7/2018
Disputed amount: ?? (bonus money)
Read more on: askgamblers.com
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No reaction, passive regulator
Black points: 30 (15 for this casino)
The player was accused of high staking.
The player's winnings were confiscated due to his individual game stakes being greater than 30% of the deposit. Swederew wanted to receive his deposits back and also found out that the casino didn't hold a UKCG license. There is no update available and the complaint remains unsolved.
 
This complaint is from 7/2018
Disputed amount: €83 (bonus money)
Read more on: thepogg.com
Read more
Failed self-exclusion
Black points: 0
Failed self-exclusion.
Tristania, the player, complained to Parklance casino but she got replied by Napoli casino which she found very strange. She tried to self-excluded herself from that casino but somehow it did not work. She went to 6black casino and was surprised at how similar these websites were. She decided to contact Parklance casino and asked if the 6black casino was their sister casino as she would like to be self-excluded from any sites they owned and she got assured they had no connection with a 6black casino. This is a very confusing complaint and it remained unresolved.
 
This complaint is from 10/2017
Disputed amount: ?? (bonus money)
Read more on: thepogg.com
Read more
Complaints on related 14red Casino (Same management)
Failed self-exclusion
Black points: 5229 (2,614 for this casino)
Failed self-exclusion.
The player deposited £5,000 in the casino and requested a withdrawal of £9,500. The casino confiscated all their funds saying the player had been self-excluded at the casino's sister site. This doing would be okay if the casino did anything to restrict new registrations of the self-excluded players. But since the casino lets them register and make a deposit and then applies the self-exclusion rule after a player wins could be considered as quite unfair.
 
This complaint is from 4/2019
Disputed amount: €9,500 (real money)
Read more on: thepogg.com
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No reaction, passive regulator
Black points: 2003 (1,001 for this casino)
Player’s winnings were confiscated.
Jonny, a player from Norway, is complaining that the casino took his winnings.
 
This complaint is from 12/2019
Disputed amount: €6,559 (real money)
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Stupid excuse or fraud
Black points: 1344 (672 for this casino)
Strict terms and conditions enforcement.
The player said he had made a deposit, played without taking any bonus and won some money. He then requested a withdrawal but the casino refused to pay out his winnings due to an irregular play accusation. The casino said it was against their terms and conditions to use the Martingale pattern, double-up and similar systems and strategies. Even though this shouldn't apply to a play without a bonus it still stands in the terms that the player was not obliged to accept. However, once he had complied with the casino rules the casino can enforce them, as happened in this case.
 
This complaint is from 10/2018
Disputed amount: €611 (real money)
Read more on: thepogg.com
Read more
Justified complaint
Black points: 1329 (664 for this casino)
Player’s winnings have been reduced.
The player from India had her winnings reduced due to a rule about lifetime deposit.
 
This complaint is from 3/2020
Disputed amount: €1,215.74 (real money)
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No reaction, passive regulator
Black points: 158 (79 for this casino)
Withdrawal declined because of irregular play.
Andreas, a player from Germany, is complaining that the 14Red Casino confiscated his winnings for the reason of breaching the T&Cs.
 
This complaint is from 2/2020
Disputed amount: €1,000 (bonus money)
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No reaction, passive regulator
Black points: 100 (50 for this casino)
Delayed payment, casino not reacting.
After requesting a withdrawal the player received a confirmation of the documents being accepted but they had no news about it since. The casino just kept telling them to wait or that they didn't have any more information about it. The player said to have filed a complaint with the Curacao Gaming authority but still, there was no reaction from the casino.
 
This complaint is from 4/2019
Disputed amount: ?? (bonus money)
Read more on: thepogg.com
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Complaints on related Magik Slots Casino (Same owner)
Insufficient evidence from casino
Black points: 3795 (379 for this casino)
Player’s winnings were forfeited.
The player played with a bonus and won €16000. His withdrawal request was denied and suddenly his balance was €250. We closed the complaint as ‘unresolved’ because the casino failed to reply.
 
This complaint is from 11/2019
Disputed amount: €14,000 (bonus money)
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Complaints on related Split Aces Casino (Same owner)
No reaction, passive regulator
Black points: 1635 (163 for this casino)
Delayed withdrawal process.
The player requested a withdrawal of £5,000 and sent all the documents needed for their account verification. About two weeks after that, their request was still pending and the player was afraid they won't see their winnings. There's no further update available and the complaint remains unresolved.
 
This complaint is from 9/2019
Disputed amount: €5,000 (real money)
Read more on: askgamblers.com
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No reaction, passive regulator
Black points: 393 (39 for this casino)
Delayed withdrawal process.
The player requested a withdrawal of €649, sent all the documents needed for their account to be verified to the casino, and also received a verification phone call which they passed. A few days later, the player received an email stating that they passed the verification process. About five days later, they still didn't have their winnings. There's no update ever since. The complaint remained unsolved.
 
This complaint is from 9/2019
Disputed amount: €649 (real money)
Read more on: askgamblers.com
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Delayed payment, status unknown
Black points: 100 (10 for this casino)
The verification process took much longer than promised.
BEA requested a withdrawal and was asked to send in documents for verification, which she did promptly. After not hearing back from the casino, she spoke to a live chat representative and they said their finance team never received the documents. Around ten emails later, they magically got them. She also found out that her withdrawal was approved two days after she sent these. About two weeks later, she was asked for IBAN and BIC details again and she also sent those the same day. Bea had to send those documents five times in the row so that the casino would receive them. Also, Henry, who she spoke to on chat, was so rude and frustrated and she did end up getting angry at him as he was doing nothing to help her. Bea also attached the screenshots of many times she sent her documents to the casino. There is no further information whether she received her winning or not.
 
This complaint is from 8/2018
Disputed amount: £100 (bonus money)
Read more on: askgamblers.com
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Uncertain case, passive regulator
Black points: 15 (1 for this casino)
Extremely long verification process due to the casino delaying the whole process for no reason.
Peterharkin92, the player, requested a withdrawal and was asked to send documents needed for verification, which he did right away. After one week of waiting for an update from the casino, he contacted them and was informed that his withdrawal would be returned to his account if he didn't provide the documents for verification, which he already did. Later on, the casino stopped responding to his emails and Peter called them while he waited for them to receive his documents via email, which they did. Unfortunately, they rejected them due to unclear pictures. So after contacting the casino about fifty times, they finally approved the documents but needed more proofs from him, again. This time it was his bank account documents because apparently they had technical difficulties with visa payments and could only do bank transfers. Peter kept sending all kinds of documents here and there, tried to find a way to receive his winning, but the casino kept delaying everything due to the document verification. In the end, the support team received his documents and had forwarded them to the finance team. There is no further update on this case and it remains unresolved.
 
This complaint is from 9/2018
Disputed amount: ?? (bonus money)
Read more on: askgamblers.com
Read more
Complaints on related BronzeCasino (Same owner)
No reaction, passive regulator
Black points: 1164 (116 for this casino)
Player has registered an account even if their country is restricted.
The player from Spain has successfully opened an account and deposited funds even if Spain is listed between the restricted countries. We closed the complaint as ‘unresolved’ because the casino failed to reply.
 
This complaint is from 6/2020
Disputed amount: €3,000 (real money)
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Show more complaints (+11)

Have you found a relevant complaint about this casino, or do you have personal bad experience? Help others and submit your complaint.

* We only list complaints, where the casino might be breaking our Fair Gambling Codex.

Casino Napoli Bonus

0.8
/10
Very Bad Casino reputation reputation

1st Deposit Bonus - Casino Napoli

Available in India
  • Minimal deposit: €20
  • Wagering requirements: 20x (bonus + deposit)
  • Maximal bet: 19% of starting bonus value
  • You should get this bonus almost INSTANTLY
  • Wagering requirements: 40x bonus + deposit (for the players from Greece, India and Lebanon)
 
  • Available for following countries:
Activate bonus
IN YOUR ACCOUNT
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*Terms and conditions apply

Casino Napoli Payment methods

Payment Method Deposit
Limits & fees
Withdrawal
Limits & fees
Withdrawal Time
Neteller Neteller €20 - ?
Not Available -
Skrill Skrill €20 - ?
Not Available -
PaySafeCard PaySafeCard €20 - ?
Not Available -
ecoPayz ecoPayz €20 - ?
Not Available -
VISA VISA €20 - ?
Not Available -
Mastercard Mastercard €20 - ?
Not Available -
EntroPay EntroPay €20 - ?
Not Available -
iDEAL iDEAL €20 - ?
Not Available -
POLi POLi €20 - ?
Not Available -
QiWi QiWi €20 - ?
Not Available -
EPS EPS €20 - ?
Not Available -
Przelewy24 Przelewy24 €20 - ?
Not Available -
Multibanco Multibanco €20 - ?
Not Available -
Boleto Bancario Boleto Bancario €20 - ?
Not Available -
Maestro Maestro €20 - ?
Not Available -
VISA Electron VISA Electron €20 - ?
Not Available -
Postepay Postepay €20 - ?
Not Available -
Neosurf Neosurf €20 - ?
Not Available -
DineroMail DineroMail €20 - ?
Not Available -
TrustPay TrustPay €20 - ?
Not Available -
UseMyServices UseMyServices €20 - ?
Not Available -
Zimpler Zimpler €20 - ?
Not Available -
Bitcoin Bitcoin €20 - ?
Not Available -
Todito cash Todito cash €20 - ?
Not Available -
wire-transfer wire-transfer €20 - ?
Not Available -
SIRU SIRU €20 - ?
Not Available -
Easy EFT Easy EFT €20 - ?
Not Available -
MuchBetter MuchBetter €20 - ?
Not Available -
rave rave €20 - ?
Not Available -
CashtoCode CashtoCode €20 - ?
Not Available -
Cashlib Cashlib €20 - ?
Not Available -

Casino Napoli Games

Slots
Roulette
Video poker
Bingo
Blackjack
Baccarat
Craps
Keno
Scratch cards

Casino Napoli Game providers

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