Home Online Casinos OrientXpress Casino Review

OrientXpress Casino Review

Players from India Not Accepted
4.0 Reputation
rating
Bad
Reputation
Players from India Not Accepted
Bad
Reputation
Author: Matej Novota | This review was last updated: 2019-09-30T00:00Z  

We've thoroughly reviewed OrientXpress Casino and gave it a bad reputation rating. It's a bad online casino and we advise you to stay away from it. In our review, we've considered the casino's player complaints, estimated revenues, license, games genuineness, customer support quality, fairness of terms and conditions, withdrawal and win limits, and other factors. OrientXpress Casino is related to other online casinos listed below and its rating is also negatively influenced by them. Read the full review below and learn more about this casino.

According to our research and estimates, OrientXpress Casino is a smaller online casino revenue-wise. The revenue of a casino is an important factor, as bigger casinos shouldn't have any issues paying out big wins, while smaller casinos could potentially struggle if you manage to win really big.

We currently have 0 complaints directly about this casino in our database, as well as 7 complaints about other casinos related to it. Because of these complaints, we've given this casino 1,581 black points in total, out of which 1,581 come from related casinos. You can find more information about all of the complaints and black points below.

Warning: OrientXpress Casino has certain sections of Terms and Conditions that we consider to be unfair to the casino's players. Because of this, we advise you to look for a casino with fair rules or at least pay special attention to this casino's Terms and Conditions if you decide to play at it.

OrientXpress Casino appears on 2 blacklists, but they haven't influenced our rating of this casino. We've chosen to ignore them either because they're related to the casino's previous owner, or because some other applicable reasons.

As you can see from all of the information in our review, OrientXpress Casino is a bad online casino. We don't recommend playing at it and strongly advise you to stay away from it.

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Residents from
India
Not accepted
IP addr. from
India
Not blocked
VPN
usage
Prohibited
Website
Language
English (+8)
Live Chat
Language
English (+8)
Email Support
Language
English (+8)
No Deposit Bonus
Not available
Deposit Bonus
Not available
Owner
Equinox Dynamic N.V.
Established
2016
Withdrawal limit
€5,000  per month
Licensing Authority
Curaçao
Questionable
Positives
  • Good selection of game providers
  • Bitcoin accepted
Negatives
  • Slow customer support
  • Maximum payout will be 10x last deposit if accumulated deposit amount does not exceed €/£/$200
  • Low monthly withdrawal limit

Complaints about OrientXpress Casino and related casinos (7)

We have conducted extensive research on the web and as a result we have found following 7 complaints on OrientXpress Casino or any brands that might be interconnected with it. Taking into account seriousness and credibility of these complaints and estimated size of casino revenues we decided to give OrientXpress Casino a Bad reputation.

Bad Casino Reputation
Complaints on related Nordicasino (Same management)
Justified complaint
Black points: 2200 (1,100 for this casino)
Player is complaining about the maximum bet rule.
The player placed bets over 30% of his deposit, which is not in accordance with the casino’s T&Cs. We closed the complaint as ‘unresolved’ because the casino failed to reply.
 
This complaint is from 1/2020
Disputed amount: €2,000 (real money)
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No reaction, passive regulator
Black points: 415 (207 for this casino)
Player was accused of breaching the T&Cs.
Michael from Germany won €300, but the casino accused him of breaching their T&Cs. Only half of his deposit was returned.
 
This complaint is from 1/2020
Disputed amount: €700 (real money)
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No reaction, passive regulator
Black points: 224 (112 for this casino)
Player’s winnings have been voided.
The player complains about the casino’s fairness. The casino accused her of betting over 30 percent of the current deposit. As a result, the casino confiscated the winnings.
 
This complaint is from 1/2020
Disputed amount: €1,600 (bonus money)
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Complaints on related La Fiesta Casino (Same management)
No reaction, passive regulator
Black points: 30 (15 for this casino)
Extremely long verification process.
Jack1990 from Sweden complained that he had sent over all the documents needed for verification including a demanded handwritten deposit confirmation. He asked the support for an update but they seemed to be ignoring him. No further information is available and the complaint remains unresolved.
 
This complaint is from 10/2017
Disputed amount: €80 (bonus money)
Read more on: askgamblers.com
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No reaction, passive regulator
Black points: 30 (15 for this casino)
Player’s unable to cash out his winnings from a no deposit bonus.
The player played with a no deposit bonus and managed to win some money. However, he doesn’t seem to be able to withdraw his winnings. We closed the complaint as ‘unresolved’ because the casino failed to reply.
 
This complaint is from 11/2019
Disputed amount: €70 (bonus money)
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Complaints on related Superlines Casino (Same management)
Publicity helped
Black points: 181 (90 for this casino)
After a one month long process of a good communication between Maria and the casino, she received her winning.
The player, Maria, made a deposit and received a bonus, which she accepted. She completed the wagering requirements and requested a withdrawal of €5,000, which was the maximum amount allowed to be withdrawn. Later on, she received €1,000 and an email that stated she could only win €1,000 because that was the limit that she could win. Maria provided screenshots of the bonus terms and conditions which proved that wasn't true. When she filled the complaint, the casino began examining the case and promised to get in touch with her with an update. Maria did receive an update in which they informed her about her withdrawal of €4,000 being approved by the casino's management and was being processed. The winning became available for a withdrawal and she requested it. Unfortunately, the payment via Neteller didn't go through and the casino asked Maria if they could use her bank account instead and she agreed. Since it was taking little longer for the bank documents to arrive at the casino, they decided to give it one more try via Neteller. And.... guess what? It worked and Maria received her winning in full and the case is now being solved.
 
This complaint is from 9/2017
Disputed amount: €4,000 (real money)
Read more on: askgamblers.com
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No reaction, passive regulator
Black points: 83 (41 for this casino)
Player was shortened her winnings due to unfair terms applied.
The player made a deposit of €26, won a few rounds and requested a withdrawal of €400. The casino was not able to reach the player for a phone confirmation so they returned the funds to her casino account. When she logged to her account she found only €268 sitting there. The casino said that was the maximum amount she was allowed to withdraw as her overall deposit was less than €200. Even though this rule is not fair, the player had accepted the casino's terms and conditions so there was nothing that could be done in this case.
 
This complaint is from 9/2019
Disputed amount: €400 (bonus money)
Read more on: thepogg.com
Read more

Have you found a relevant complaint about this casino, or do you have personal bad experience? Help others and submit your complaint.

* We only list complaints, where the casino might be breaking our Fair Gambling Codex.

OrientXpress Casino Bonus

4.0
/10
Bad Casino reputation reputation

1st Deposit Bonus - OrientXpress Casino

Not Available in India
  • Minimal deposit: €10
  • Value per spin: €0.1
  • Wagering requirements: 45x bonus
  • Maximal bet: €5
  • You should get this bonus almost INSTANTLY
  • Maximal cashout: 20x deposit value
  • All winnings received from the free spins do not need to be wagered
 
  • Restricted countries:
Use promo code
in your account
BONUS1
Visit Casino
4.0
/10
Bad Casino reputation reputation

2nd Deposit Bonus - OrientXpress Casino

Not Available in India
  • Minimal deposit: €10
  • Value per spin: €0.1
  • Wagering requirements: 45x bonus
  • Maximal bet: €5
  • You should get this bonus relatively FAST
  • Maximal cashout: 20x deposit value
 
  • Restricted countries:
Use promo code
in your account
BONUS2
Visit Casino
4.0
/10
Bad Casino reputation reputation

3rd Deposit Bonus - OrientXpress Casino

Not Available in India
  • Minimal deposit: €10
  • Value per spin: €0.1
  • Wagering requirements: 45x bonus
  • Maximal bet: €5
  • You should get this bonus relatively FAST
  • Maximal cashout: 20x deposit value
 
  • Restricted countries:
Use promo code
in your account
BONUS3
Visit Casino

OrientXpress Casino Payment methods

OrientXpress Casino Games

Slots
Roulette
Video poker
Bingo
Blackjack
Baccarat
Craps
Keno
Scratch cards

OrientXpress Casino Game providers

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