Home Complaints Amigo Bingo Casino - Player’s bonus winnings have been capped.

Amount: $35

Amigo Bingo Casino - Player’s bonus winnings have been capped.

4.1/10 Bad reputation Submitted: 17 Jun 2020 | Case opened
Current status

Waiting for casino-in.guru to reply

5d 13h 41m 37s

Case summary

7 days ago - 19 Jun 2020

The player from India had her bonus winnings capped.

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I deposited and received bonus. I have played with the bonus and won. I have met the wagering requirements which is 30 x and then went to withdraw. I was only allowed to withdraw 750 us and then was charged 38 us to do so. I was asked for ID which I had already done previously. Then asked for credit card details which I hadn’t deposited with. Then I was asked for a photo and to make a comment on my winnings apparently as part of the t’s and c’cs which I have done also. I’ve been told they only look at withdrawal on a Wednesday. I have checked the transaction report and they have put 509 us bonus back into my account and now my withdrawal is 288 us 38 us is the payment to withdraw. I have sent email and had no reply. What can I do I actually won over 4000 us.

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Dear Amanda,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please specify which exact bonus you have redeemed and played? Please forward its name or a specific link. If there’s any relevant communication between you and the casino, please forward it too. My email address is [email protected]. I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

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Hi thank you I have sent email to you.

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Thank you very much Amanda for providing all the necessary information via email. I will now transfer your complaint to my colleague Matej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

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Thank you

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Hello Amanda.


From your emails, I discovered that they are (from some unknown reason) splitting the payments into smaller amounts.


That's why they changed the withdrawal to $288. You should wait until the first payment arrives and then make another withdrawal. Let us know in case of troubles.

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Yes they are doing the smaller payments, which is wrong. I’m presuming they don’t have some sort of licence. So smaller payments will fall under the radar maybe.

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I am thinking the same. My advice: you should withdraw the money, close your account and play elsewhere. 


Best what you can do is to find a casino with a good license and rating.

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Definitely

casino-in.guru is examining the case