Home Complaints Ares Casino - Player’s struggling to withdraw her bonus winnings.

Amount: €500

Ares Casino - Player’s struggling to withdraw her bonus winnings.

4.3/10 Bad reputation Submitted: 18 Jun 2020 | Case closed : 05.07.2020
Our verdict

Player stopped responding

REJECTED

Case summary

8 days ago - 05 Jul 2020

The player from Germany is experiencing difficulties withdrawing her bonus winnings. We rejected the complaint because the player didn't respond to our messages and questions.

Written by Petronela
Casino analyst and complaint specialist
Public
Show English translation Show German original

Has always offered me the coupon bonus and of course I have to deposit 2 mall played me down 1500. And 3rd mall I want my profit !!!!! Now I have left it as it is and I am no longer playing schauma mall if I can get money


MfG DresselV

Automatic translation
Public

Dear Vesela,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem but I’m afraid, I will need more information and details regarding your problem. Could you please elaborate? Are you experiencing difficulties withdrawing your bonus winnings? Which exact bonus you have redeemed any played? I hope we will be able to help you to resolve this issue as soon as possible. I will be waiting for your reply patiently.

Best regards,

Petronela

Public

Dear Vesela,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Public

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.