Home Complaints Betsafe Casino - Player’s withdrawal has been delayed.

Amount: €550

Betsafe Casino - Player’s withdrawal has been delayed.

9.0/10 Perfect reputation Submitted: 17 Jun 2020 | Case closed : 05.07.2020
Our verdict

Player stopped responding

REJECTED

Case summary

9 days ago - 05 Jul 2020

The player from Bosnia and Herzegovina has requested a withdrawal three weeks ago. It has been delayed since. We rejected the complaint because the player didn't respond to our messages and questions.

Written by Petronela
Casino analyst and complaint specialist
Public

I have been waiting for about three weeks and still no answer from them. I really need this money now. Don't know what to do.

Public

Dear Bruder.max,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise if it were your first withdrawal attempt in this casino? Have you received any payment receipt or a reference number for the transaction from the casino?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive your delayed withdrawal. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Public

Dear Bruder.max,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Public

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.