Home Complaints Bitcoincasino.us - Player’s winnings have been capped.

Amount: 90 mBTC

Bitcoincasino.us - Player’s winnings have been capped.

4.9/10 Bad reputation Submitted: 18 Jun 2020 | Case opened
Current status

Waiting for player to reply

6d 23h 14m 4s

Case summary

7 days ago - 18 Jun 2020

The player from United States had his winnings capped.

Written by Petronela
Casino analyst and complaint specialist
Public

I win 140mbtc no wonder when I'm withdrawing it not sending me email to confirm my address cause they doing some fishy shit on it ....they said mX cash out is 50mbtc only free spin bonus ....I deposit 11mbtc and get a free spin bonus on my free spin I only win1.3mbtc not even close to the 50max they talking about the rest of the bitcoin I win that and they took it just like that wow....what is wrong with all this casino they only want to RIP off and not pay I deposit 18x 10mbtc or more here and when I win they dont wanna give my winning they only give me 50mbtc they compiscate 90 for what with the deposit money wow

Public

Dear Scott,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked terms and conditions, and this is what I found https://www.bitcoincasino.us/terms-and-conditions:

"If you claim a bonus, the maximum winnings that will be paid out resulting from a bonus are as follows:

Registration free spins max cashout = 0.01 BTC or the equivalent amount in another available currency.

Free spins bonus max cashout = 0.05 BTC or the equivalent amount in another available currency.

Friday Free spins max cashout = 0.05 BTC or the equivalent amount in another available currency.

Cashback bonus max cashout = 0.2 BTC or the equivalent amount in another available currency.

Comp points bonus max cashout = 0.05 BTC or the equivalent amount in another available currency.

Welcome bonus (1st, 2nd, or 3rd) max cashout = 2 BTC or the equivalent amount in another available currency.

Everyday reload deposit bonus max cashout = 0.5 BTC or the equivalent amount in another available currency.

Weekend bonus max cashout = 2 BTC or the equivalent amount in another available currency."

 

Could you please confirm that you have redeemed one of the following bonuses?

file

I would like to emphasize, that according to our Fair Gambling Codex /fair-gambling-codex-for-casinos#win-limits, we consider this rule to be unfair and predatory, only when it’s applied to a real money game, however, we accept bonus T&Cs that restrict the maximum cash out from a bonus play. Please, could you confirm, that you have accumulated winnings from a bonus play? Looking forward to hearing from you. Thank you.

Best regards,

Petronela

Public

I dont know which category my bonus will fall cause I deposit 11mbtc and get a free spin bonus so that with my deposit and with the free spin bonus free spin bonus only win 1.3mbtc not the 140 I win

Public

Dear Scott,

Could you please confirm the following?

You have deposited 11mBTC (0,011 BTC).

You have received Free Spins.

You have accumulated a win of 140 mBTC (0,14 BTC).

Maximum cash-out from Free Spins bonus is 50mBTC (0,05 BTC)

Thank you.

 

Public

I deposit 11mbtc I receive a free spin when I play the free spin only win 1.3mbtc then I play different machine after the free spin and win 140

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Public

Dear Scott,

After you have won 1,3 mBTC from Free Spins, did you complete wagering requirements on those winnings?

"All bonuses (unless otherwise specified) need to be wagered 40 times before the funds can be withdrawn."

It means that 1,3mBTC must be played through 40 times, you need to place total bets in amount of 52mBTC (40 x 1,3 mBTC = 52mBTC) and then maximum withdrawal from this bonus would be 50mBTC. Have you succeeded in withdrawing any winnings?

Additionally, if you believe that the games are controlled by the casino, I want to inform you that we cannot make a case solely based on what you are describing. If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Thank you in advance for your reply and understanding.

Public

Yes I do complete all the wager

Public

Dear Scott,

If you have completed wagering requirements there should be no reason to withhold your withdrawal, but please understand that only 50mBTC will be available for a withdrawal. If you have already received your payment, I’m afraid there is nothing else we can do for you. Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint. Thank you in advance for your reply and understanding.

Scott has 6d 23h 14m 4s to reply