Home Complaints Craze Play Casino - Player is questioning casino’s right to request personal information.

Amount: €400

Craze Play Casino - Player is questioning casino’s right to request personal information.

7.6/10 Fresh reputation Submitted: 08 Jun 2020 | Resolved : 18.06.2020
Our verdict

Case closed

RESOLVED

Case summary

7 days ago - 18 Jun 2020

The player from Germany is questioning whether all the requested information from the bank statement is necessary. Player’s complaint has been resolved successfully.

Written by Petronela
Casino analyst and complaint specialist
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This post has been made private by casino-in.guru. It contains sensitive information meant to be seen only by the involved parties.

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Dear Uwe,

Thank you very much for submitting your query. Please understand that the requested information is necessary for the casino to make sure that your funds have been obtained legally and you have enough funds to participate in the betting. I wouldn’t recommend covering any information displayed in your bank statement.  Please let us know if this advice was helpful or we need to intervene. Looking forward to hearing from you.

Best regards,

Petronela

Public

Dear Uwe,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

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Hello! Has settled itself. Payment has been made.

Automatic translation
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Great news. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much Uwe for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.