Home Complaints CrownCas Casino - Player’s struggling to receive his winnings.

Amount: €200

CrownCas Casino - Player’s struggling to receive his winnings.

1.8/10 Very Bad reputation Submitted: 22 Mar 2020 | Unresolved : 17.04.2020
Our verdict

No reaction, passive regulator

UNRESOLVED

Case summary

69 days ago - 17 Apr 2020

The player from Germany is having difficulties receiving his winnings and contacting casino. We closed the complaint as ‘unresolved’ because the casino failed to reply.

Written by Juli
Casino analyst
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On 09.02.2020 payment requested until today is still pending.

documents have also been sent. At least 30 emails sent but not a single answer. Support chat is said over and over again "only technical support sent please ae mail". Yes yes how many more hope you can help me thanks

Automatic translation
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Dear Giacomo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their cooperation, but, before we do so, please could you clarify if you have completed KYC verification, or is it still in progress? I believe, we will be able to help you to receive your winnings as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

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Hi there,

first of all thank you for your help.

documents were sent but no response was received whether ok or not.

Automatic translation
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Thank you very much Giacomo for providing all the necessary information. I will transfer now your complaint to my colleague Juli who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Public

Hello Giacomo,

Thank you for providing us with the information we requested. We will now try to get in touch with the casino and find more information case. 

Public

We would like to ask the CrownCas Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may affect its rating.

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Hello

I tried it but got no answer again.

in live chat it is said again and again that they are not responsible only for technical support, I should write an email ......

write an email hahaha how many more.

Automatic translation
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Dear Giacomo, 
We received information from the casino that your complaint has already been resolved. Can you confirm this?

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Hello

no I can not confirm

my payment is still pending

Automatic translation
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Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.

The casino can reopen this complaint anytime.