Home Complaints Desert Nights Casino - Player’s complaining about a No deposit bonus.

Amount: $180

Desert Nights Casino - Player’s complaining about a No deposit bonus.

9.3/10 Perfect reputation Submitted: 17 Jun 2020 | Case opened
Current status

Waiting for player to reply

6d 19h 15m 41s

Case summary

8 days ago - 17 Jun 2020

The player from the US is experiencing some problem with withdrawing winnings from the free spin bonus.

Written by Kristína
Casino analyst and complaint specialist
Public

 100% a scam. I've played here an whole year. I've made 5/6 deposit. I decided to take a free bonus and won 180$ I did everything they asked to get my information approved. When it was time to pay me they took my fund because I have had free bonuses before and that I needed to make a deposit to receive the funds. REALLY. Remember you guys I made a deposit and lost before I took the free bonus. These people only wanted my information.

Public

Dear TTwonn,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please send me a link of the exact bonus that you have redeemed? I would like to check out the bonus T&Cs.

Additionally, please forward any communication between you and the casino to [email protected], if there is any (or post it here).

Thank you very much in advance for your reply.

Best regards,

Kristina

Public

Thank you so much. I don't know if anything can be done about my complaint. I was so mad I deactivated my account with them. I really want to warn gamers about them.

Public

TTwonn, I found this term in the Bonus T&Cs, which might explain your situation (https://www.desertnightscasino.com/terms-conditions/bonus-tc), section Free Bonuses:

"9. Customers cannot redeem multiple free-bonuses/free-spins offer consecutively: When a customer uses two or more free bonuses without making a real money deposit in between, management reserves the right to void any bonuses and winnings."


In your initial message you mentioned, that you had free bonuses before. Did you make a deposit before you redeemed your last free bonus?

Public

Dear TTwonn,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

TTwonn has 6d 19h 15m 41s to reply