Home Complaints Frank Casino - Player’s deposit has never been credited to his account.

Amount: €40

Frank Casino - Player’s deposit has never been credited to his account.

9.3/10 Perfect reputation Submitted: 11 Jun 2020 | Resolved : 15.06.2020
Our verdict

Case closed

RESOLVED

Case summary

10 days ago - 15 Jun 2020

The player has deposited money into his account, but the funds seem to be lost. The deposit was credited, therefore we closed the complaint as 'resolved'.

Written by Kristína
Casino analyst and complaint specialist
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40 € were transferred yesterday evening via immediate transfer and of course they were withdrawn directly from my banking account ... until now and after 5 e-mails to the "Support" I still do not see any deposit on my part ... I paid the PIN so I made it no chance to get it back ... but they have to transfer it!

Automatic translation
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Dear Monster.Kody,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process which takes one month approximately. In these cases, casino has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint opened for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Kristina

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It was transferred to me by Frank Casino 👋🏽

Automatic translation
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Dear Monster.Kody,

Thank you for using the casino-in.guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Kristina