Home Online Casinos LunaCasino Review

LunaCasino Review

Players from India Not Accepted
8.4 Reputation
rating
Very Good
Reputation
Players from India Not Accepted
Very Good
Reputation
Author: Matej Novota | This review was last updated: 2020-03-23T00:00Z  

We've thoroughly reviewed LunaCasino and gave it a very good reputation rating, which means it's a great casino to play at. In our review, we've considered the casino's player complaints, estimated revenues, license, games genuineness, customer support quality, fairness of terms and conditions, withdrawal and win limits, and other factors. Because LunaCasino is related to other online casinos listed below, its rating is also influenced by them. Read the full review below and learn more about this casino.

According to our research and estimates, LunaCasino is a smaller online casino revenue-wise. The revenue of a casino is an important factor, as bigger casinos shouldn't have any issues paying out big wins, while smaller casinos could potentially struggle if you manage to win really big.

We currently have 1 complaints directly about this casino in our database, as well as 13 complaints about other casinos related to it. Because of these complaints, we've given this casino 109 black points in total, out of which 42 come from related casinos. You can find more information about all of the complaints and black points below.

LunaCasino appears on 2 blacklists, but they haven't influenced our rating of this casino. We've chosen to ignore them either because they're related to the casino's previous owner, or because some other applicable reasons.

Based on all of the information mentioned in this review, we can conclusively say that LunaCasino is a very good online casino. You can expect to be treated well and have an enjoyable experience if you choose to play at it.

Read more Read less
Residents from
India
Not accepted
IP addr. from
India
Not blocked
VPN
usage
Prohibited
Website
Language
English (+4)
Live Chat
Language
English (+4)
Email Support
Language
English (+4)
No Deposit Bonus
Not available
Deposit Bonus
Not available
Owner
Skill on Net Ltd
Established
2016
Withdrawal limit
€10,000  per month
Licensing Authorities
Sweden
Perfect
Malta
Perfect
India
Perfect
Interesting Facts
  • Small casino popular in Europe
Positives
  • Good selection of games
  • Wide range of currencies
  • Live dealer games are available
Negatives
  • Live chat support is not available 24/7
  • Not all payment methods are available for all countries

Complaints about LunaCasino and related casinos (10)

We have conducted extensive research on the web and as a result we have found following 10 complaints on LunaCasino or any brands that might be interconnected with it. Taking into account seriousness and credibility of these complaints and estimated size of casino revenues we decided to give LunaCasino a Very Good reputation.

Very Good Casino Reputation
Direct complaints about LunaCasino
No reaction, good regulator
Black points: 67
The player's winning was confiscated without an explanation from the casino.
Karen made a deposit of $50 and started playing when shortly after that, she received a bonus. She claimed that she had fulfilled the wagering requirements of the bonus and requested a withdrawal of $1,200. After that, she got an email from the casino that her withdrawal was canceled, her funds were taken and the deposit was returned to her player's account. The casino never responded to her complaint and it remains unresolved.
 
This complaint is from 11/2014
Disputed amount: $1,200 (bonus money)
Read more on: askgamblers.com
Read more
Complaints on related EUcasino UK (Same affiliate)
Insufficient evidence from casino
Black points: 435 (13 for this casino)
The player's winning was confiscated without any relevant reason given.
Rozes102 had his account verified and his withdrawal request was processed and the winning was delivered. Later on, the payment was reversed and taken off of his Neteller account. The player contacted the casino who told him that he had still not been verified and asked him for new documents for verification. Rozes102 sent everything but he didn't receive anything back to his Neteller account nor his casino account. The casino replied that they were not allowed to discuss the matter publicly and that they had already provided all the necessary information to him. Rozes102 said he had not received any information from the casino. As the casino failed to provide relevant information to the forum, the player was advised to turn for the help of the regulatory authority.
 
This complaint is from 3/2017
Disputed amount: €1,147 (real money)
Read more on: askgamblers.com
Read more
No reaction, good regulator
Black points: 36 (1 for this casino)
Extremely long and complicated verification process.
The player successfully deposited €75, however, his account was blocked so he couldn't do anything with the money deposited. He contacted the casino and was asked to send a new copy of the documents for verifications. The player kept on sending them but each time the casino replied that they hadn't received anything. Later on, they informed him that they were working on it and they would keep him posted. There is no update ever since then.
 
This complaint is from 2/2017
Disputed amount: €75 (real money)
Read more on: askgamblers.com
Read more
Sin from the past
Black points: 0
The player was accused of an irregular play pattern.
In this complaint, the player's balance was removed after they requested a withdrawal. The player was accused of irregular play patterns without a proof. No reasonable conclusion was made of this matter. The casino was hardly communicating and was not open to a discussion. No further update available.
 
This complaint is from 11/2009
Disputed amount: €500 (real money)
Read more on: casinomeister.com
Read more
Complaints on related Slots Magic Casino UK (Same affiliate)
Insufficient evidence from casino
Black points: 259 (7 for this casino)
All winnings seized, bonus policy breach.
Player stated that previous to the game he had read carefully the bonus terms and conditions and started to play. After he asked for a withdrawal his winnings were confiscated without any explanation. According to his statement, it was only after he started inquiring about the matter that the casino sent him part of his winnings as a gesture of a goodwill. Casino replied to the player that he had breached bonus terms and conditions abd explained how, which player refuses. Player filed a legal complaint to the licensing authority. No more update since then.
 
This complaint is from 8/2015
Disputed amount: $3,600 (bonus money)
Read more on: askgamblers.com
Read more
No reaction policy, good regulator
Black points: 16 (1 for this casino)
Bonus breach accusation, all funds seized, deposit returned.
Player complained he won some money thanks to a bonus but casino canceled and confiscated all his funds except for the initial deposit. Casino said the player breached the bonus T&C by playing a forbidden game. However, it wasn't mentioned in T&C that the game was not allowed. No reply from the casino.
 
This complaint is from 2/2015
Disputed amount: £380 (bonus money)
Read more on: thepogg.com
Read more
Complaints on related PlayOJO Casino (Same affiliate)
Failed self-exclusion
Black points: 365 (10 for this casino)
Casino failed to permanently self-exclude the player.
The player requested to be self-excluded from the casino's sister site, Drueckglueck. Later on, he received an email where the self-exclusion was confirmed and he was explained that he would be banned from the casino's sister sites also. A few months later he made a deposit of £700 at the Playojo and he realized that the casinos were related. He couldn't believe he was allowed to play there and filled a complaint. The mediator wanted to help him but wasn't able to so they recommended the player to submit his complaint directly to the UKGC. The complaint remains unresolved.
 
This complaint is from 11/2017
Disputed amount: £700 (real money)
Read more on: thepogg.com
Read more
No reaction, good regulator
Black points: 196 (5 for this casino)
Player's withdrawal request became delayed for an unknown reason.
The player requested a withdrawal of €500 but it happened to be delayed. The casino stopped replying to the player. Ever since then, there's no update available on whether they received their winnings or not.
 
This complaint is from 10/2019
Disputed amount: €500 (bonus money)
Read more on: thepogg.com
Read more
Complaints on related Casino RedKings (Same affiliate)
No reaction, good regulator
Black points: 99 (2 for this casino)
After the player reversed his withdrawal, his account was blocked without an explanation.
Tadejus89 from Slovenia requested a withdrawal but changed his mind and reversed it right away in the order to play for little longer. A few hours later, when he tried to log in to his account, it didn't exist anymore. He wrote over ten emails to the casino but neither one of them was answered. There is no further information ever since.
 
This complaint is from 2/2017
Disputed amount: €376 (bonus money)
Read more on: askgamblers.com
Read more
Insufficient evidence from casino
Black points: 49 (1 for this casino)
The account was closed due to broken terms and conditions.
Casino_guy won $600 and requested a withdrawal but his account got closed. The casino claimed that the player violated their terms and conditions and strictly informed him that they won't pay him. They never provided any proof of their accusation and the case remained unresolved.
 
This complaint is from 5/2014
Disputed amount: $600 (bonus money)
Read more on: askgamblers.com
Read more

Have you found a relevant complaint about this casino, or do you have personal bad experience? Help others and submit your complaint.

* We only list complaints, where the casino might be breaking our Fair Gambling Codex.

LunaCasino Bonus

8.4
/10
Very Good Casino reputation reputation

1st Deposit Bonus - LunaCasino

Not Available in India
  • Minimal deposit: £10
  • Value per spin: €0.1
  • Wagering requirements: 60x bonus
  • Maximal bet: £5 or 10% of starting bonus value (lower value applies)
  • You should get this bonus relatively FAST
  • Deposits made with Skrill and Neteller have 1 EUR(or currency equivalent) maximum bet restriction
  • Maximum bet is 5 EUR or 10% of the bonus amount (the lower amount applies)
 
  • Restricted countries:
Activate bonus
IN YOUR ACCOUNT
Visit Casino

LunaCasino Payment methods

Payment Method Deposit
Limits & fees
Withdrawal
Limits & fees
Withdrawal Time
Skrill Skrill $10 - ?
$20 - ?
No Fee
-
Neteller Neteller $10 - ?
$20 - ?
No Fee
-
PaySafeCard PaySafeCard $10 - ?
Not Available -
ecoPayz ecoPayz $10 - ?
Not Available -
VISA VISA $10 - ?
$20 - ?
No Fee
2 - 7 days
Mastercard Mastercard $10 - ?
$20 - ?
No Fee
2 - 7 days
EntroPay EntroPay $10 - ?
Not Available -
Giropay Giropay $10 - ?
$20 - ?
No Fee
-
SOFORT Überweisung SOFORT Überweisung $10 - ?
$20 - ?
No Fee
-
Click2Pay Click2Pay $10 - ?
Not Available -
Trustly Trustly $10 - ?
Not Available -
WebMoney WebMoney $10 - ?
Not Available -
PayPal PayPal $10 - ?
$20 - ?
No Fee
-
EPS EPS $10 - ?
Not Available -
EuTeller EuTeller $10 - ?
Not Available -
Solo Solo $10 - ?
$20 - ?
No Fee
2 - 7 days
Multibanco Multibanco $10 - ?
Not Available -
eKonto eKonto $10 - ?
Not Available -
Eco Eco $10 - ?
Not Available -
Maestro Maestro $10 - ?
$20 - ?
No Fee
2 - 7 days
Switch Switch $10 - ?
$20 - ?
No Fee
2 - 7 days
ClickandBuy ClickandBuy $10 - ?
Not Available -
Zimpler Zimpler $10 - ?
Not Available -
TrustPay TrustPay $10 - ?
Not Available -
Todito cash Todito cash $10 - ?
Not Available -
Teleingreso Teleingreso $10 - ?
Not Available -
wire-transfer wire-transfer Not Available $20 - ?
Fee: €10
2 - 7 days
PugglePay PugglePay $10 - ?
Not Available -
Entercash Entercash $10 - ?
Not Available -
Comgate Comgate $10 - ?
Not Available -
Instant Banking by Citadel Instant Banking by Citadel $10 - ?
Not Available -

LunaCasino Games

Slots
Roulette
Video poker
Bingo
Blackjack
Baccarat
Craps
Keno
Scratch cards

LunaCasino Game providers

Top 10 trusted casinos
Magic Red Casino
9.6
21 Casino
9.2
888 Casino
9.0
bCasino UK
8.4
PlayOJO Casino
9.3
Zodiac Casino
9.0
Billion Casino
8.4
Fun Casino
9.3
BGO Casino
9.3
mr.play Casino
9.1
LunaCasino
8.4/10
Very Good Reputation
LunaCasino
8.4/10
Very Good Reputation
Visit Anyway