Home Complaints N1 Casino - Player hasn’t received registration Free Spins.

Amount: ??

N1 Casino - Player hasn’t received registration Free Spins.

8.8/10 Very Good reputation Submitted: 02 Jun 2020 | Resolved : 12.06.2020
Our verdict

Case closed

RESOLVED

Case summary

14 days ago - 12 Jun 2020

The player from Portugal has tried to redeem 50 Free Spins upon her registration. Unfortunately, they weren’t granted. Player’s complaint has been resolved successfully thanks to casino’s goodwill gesture.

Written by Petronela
Casino analyst and complaint specialist
Public
Show English translation Show Portuguese original

I signed up and was entitled to 50 free spins. However, the super joker game is not to be played. I entered the chat to help me.

Automatic translation
Public

Dear Carolina,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. I have checked terms and conditions, and this is what I found https://www.n1casino.com/terms-and-conditions:

"Players from the following countries can not use no deposit freespin bonuses: Islamic Republic of Iran, Algeria, Ecuador, Indonesia, Myanmar, Afghanistan , Albania, Angola, Cambodia, Guyana, Kuwait, Korea, Lao People's Democratic Republic, Namibia, Nicaragua, Pakistan , Panama, Papua New Guinea, Sudan, Yemen, Zimbabwe, Israel, Taiwan, India, United States of America, Spain, France, Korea, Republic of Bulgaria, Estonia, Mexico, Ukraine, Crimea, Malaysia, Indonesia, Bangladesh, Georgia, Thailand, Nepal, United Arab Emirates, Bulgaria, Poland, India, Pakistan, Philippines, Portugal, Slovakia, Kazakhstan, Vietnam, Bahrain, Egypt, Iraq, Oman, Palestine, State of Syrian Arab Republic, Mongolia, Algeria, Benin, Botswana, Burundi, Cameroon, Cape Verde, Chad, Comoros, Equatorial Guinea, Eritrea, Ethiopia, Gambia, Ghana, Guinea, Guinea-Bissau, Côte d'Ivoire, Kenya, Lesotho, Liberia, Madagascar, Malawi, Mali, Mauritania, Mauritius, Morocco, Mozambique, Niger, Nigeria, Rwanda, Sao Tome and Principe, Senegal, Seychelles, Sierra Leone, South Sudan, Sudan, Swaziland, Tanzania, United Republic of Togo, Tunisia, Uganda, Zambia, Zimbabwe, Greece, Hungary, Mauritius, Slovenia, Croatia, Bosnia and Herzegovina, Macedonia, Republic of Montenegro, Moldova, Republic of Romania, Serbia, Australia, Belgium, Italy, Turkey, Anguilla, Sweden."

Could you please advise if you have deposited any funds in to your account when registering? I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Public

Dear Carolina,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

 

Public
Show English translation Show Portuguese original

Yes I am from Portugal I did not deposit or I will do so he gave the 50 moves in another game in which I did not win anything completely.

Automatic translation
Public

Dear Carolina,

Could you please advise how would you like to proceed with this case. If I understand it correctly you have received Free Spins from the Casino even if the players from your country are not entitled to. It was a nice gesture from the Casino. Please let me know if there is any additional information regarding this case that I have overlooked, otherwise, I will assume that this case has been resolved. Thank you in advance for your reply and understanding.

Public
Show English translation Show Portuguese original

Yes you can withdraw the complaint thank you very much

Automatic translation
Public

A goodwill gesture from the casino helped to resolve this complaint. We will now close it as ‘resolved’ in our system. Thank you very much Carolina for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.