Home Complaints NetBet Casino - Player’s withdrawal has been delayed.

Amount: €7,200

NetBet Casino - Player’s withdrawal has been delayed.

7.8/10 Good reputation Submitted: 11 Jun 2020 | Resolved : 15.06.2020
Our verdict

Case closed

RESOLVED

Case summary

6 days ago - 15 Jun 2020

The player from Germany has requested a withdrawal. Unfortunately, it has been delayed due to ongoing account verification. Player’s complaint has been resolved successfully.

Written by Petronela
Casino analyst and complaint specialist
Public
Show English translation Show German original

I did everything right. Deposit via Sofort Klarna won on May 31st, same day, documents sent and deposit proof delivered and payment requested but no payment approval and no response from the casino. Neither via email nor via chat, please help me

Automatic translation
Public

Dear Ammar,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please understand that KYC account verification is a very important and essential process, during which casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly and it might take few working days completing this thorough procedure. If all the data is correct, there should be no reason for the casino to delay your withdrawal.

Subsequently, it’s quite usual for a withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Please let us know if this advice was helpful or we need to intervene. Looking forward to hearing from you.

Best regards,

Petronela

Public

Thank you for your help the problem is solved you can close the case. Thank you again for your response.


best regards

Public

Great news. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much Ammar for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.