Home Complaints Play Your Bet Casino - Player’s struggling to withdraw his winnings.

Amount: €830

Play Your Bet Casino - Player’s struggling to withdraw his winnings.

5.9/10 Questionable reputation Submitted: 17 Jun 2020 | Case opened
Current status

Waiting for casino to reply

3d 15h 52m 46s

Case summary

4 days ago - 22 Jun 2020

The player from Austria is experiencing difficulties withdrawing his winnings.

Written by Zuzana R
Casino analyst
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Good day,


I sincerely hope that you can help me on this matter!


I have on 2.6.20. requested a withdrawal from PlayYourBet.com.


I am constantly put off that I should be patient.


I made the payment by bank transfer.


Today we have the 17.6.20. and the payout is still in progress.


Please, can you help me?


I can also send you all screenshots!


Thank you so much!

best regards

Christian ***

Automatic translation
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Dear Christian,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise if it has been your first withdrawal request in this casino?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive your delayed withdrawal. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

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Hello Petronella,


Many thanks for your response!!


Yes, it's my 1st payout at this casino.

Nevertheless, I do not understand that since 2.6.20. have to wait for the payment where we have today the 18.6.20. to have!


The payment always has the status in progress and you will only be put off like "we will forward your request to the finance department" !!


This is what I hear every time I communicate with this casino.


It's not about € 20,000 but about € 830.


So I can only advise against playing in this casino!


Automatic translation
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I fully understand your frustration Christian. Could you please confirm that your account has been successfully verified in the past? Ideally, forward it to [email protected]. Thank you. 

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Dear Petronela,


All documents were sent unsolicited and confirmed by this casino.


lg Christian

Automatic translation
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Thank you very much Christian for providing all the necessary information. I will now transfer your complaint to my colleague Zuzana who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

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Good morning Petronela,


Thank you so much!


Yes, I hope so too!


best regards

Christian

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Additional comment from Christian:

On Friday, June 19, 20, I received an email from Petronela, to which I immediately replied whether my account at this casino was verified or confirmed

I have completely verified or confirmed everything

Automatic translation
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Hello Christian,

 

I am very sorry to hear about your withdrawal problem. 

In this case, we have no other option than contact the casino directly.


I would like to ask the casino how does the situation with Christian's withdrawal look like?

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That would be very nice of you Zuzana !!


I would be very very grateful to you!


lg Christian

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Play Your Bet Casino has 3d 15h 52m 46s to reply