Home Complaints Slots of Vegas Casino - Player’s withdrawal has been delayed.

Amount: $500

Slots of Vegas Casino - Player’s withdrawal has been delayed.

8.1/10 Very Good reputation Submitted: 18 Jun 2020 | Case opened
Current status

Waiting for player to reply

6d 15h 29m 24s

Case summary

7 days ago - 19 Jun 2020

The player from United States has requested a withdrawal a month ago. It has been pending since.

Written by Zuzana R
Casino analyst
Public

My verification process was completed May 25th 2020...i won may 17th 200.00 and 300.00 may 18th. I have been chatting with this casino weekly with nothing changing my payout status still says PENDING it was escalated on June 7th 2020...still nothing has changed live chat tells me they haven't heard from the payout team so there's nothing they can do! Just keep getting the run around!

Public

Dear Cheryl,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise if it were your first withdrawal attempt in this casino? Have you received a confirmation regarding your account verification? Which payment method you have opted for?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive your delayed withdrawal. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

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Public

Thank you very much Cheryl for providing all the necessary information. I will now transfer your complaint to my colleague Zuzana who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Public

Hello Cheryl,

I am very sorry to hear about your withdrawal problem. 

In this case, we have no other option than contact the casino directly.

 

I would like to ask the casino if there is any problem with Cheryl's withdrawal. Thank you in advance for your reply.  

Public

filethis email is proof my verification has been completed!

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Greetings Petronela, Zuzana, Cheryl,


Apologies for the delay on this, I have had our approvals department review and approved your two withdrawal requests. In the coming days I should be able to get them out the door to our payment provider as a check payment which I see is your preferred method of withdrawal.


It's probably best to clarify here, these withdrawals were based on two separate deposits using deposit bonuses, one total bonus amount was $110 and the other $94. The bonus amount is non-cashable and removed on approval making the total approved withdrawal amounts $190 and $106 respectively.


I'll do my best over here to get this taken care of as efficiently as possible, your patience and understanding is greatly appreciated.


Best wishes,


Nick and Slots of Vegas

Cheryl has 6d 15h 29m 24s to reply