Home Complaints Spinamba Casino - Player’s having difficulties withdrawing his winnings.

Amount: €1,001

Spinamba Casino - Player’s having difficulties withdrawing his winnings.

5.6/10 Questionable reputation Submitted: 17 Jun 2020 | Resolved : 23.06.2020
Our verdict

Case closed

RESOLVED

Case summary

3 days ago - 23 Jun 2020

The player from Sweden is struggling to withdraw his winnings and it wasn’t successful even after multiple attempts.

Written by Jozef Krucay
Data and complaints deputy lead
Public
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They have been sitting on the money for a week now. Have tried with two cards which they say they cannot transfer to. I am in the eighth withdrawal attempt now on the shrill wallet. Don't win spinamba because you will never see the win.

Automatic translation
Public

Dear Christian,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Could you confirm that this was your first attempt for a withdrawal? Did you pass the KYC verification?

Please forward any relevant communication between you and the casino to [email protected] or post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Public

Thank you very much Christian for your email. I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.


Additionally, I would like to kindly ask you to reply directly in this complaint thread in the future, because this is the easiest and quickest way of communication for all of us. Thank you for understanding.

Public

Hello Christian.


I absolutely appreciate that you shared your experiences with the casino-in.guru team. We will now try to get in touch with the casino.

Public

The player has informed us that the case is resolved and we are closing it accordingly. 




After 11 tried and fsiled attempts rhey finaly released the payment to perfect money. Ty
Regs
Christian