I have posted below the chat transcript I had on 3 October regarding my withdrawals. This was 11 days ago and still no payment has been received even though they have all the docs they require and this is confirmed in the chat. I am at a loss as to why this is dragging on and on.
Chat started on 03 Oct 2019, 11:45 PM (GMT+0)
*** Emily R Duggan joined the chat ***
Emily R Duggan: Hello
Casino Support Center: Welcome to Customer Support and we hope you're enjoying your time with us! So we can best assist you, can you identify the purpose of your visit today?
*** Kathie T. joined the chat ***
Kathie T.: Hello, my name is Kathie T. and I'll be assisting you today. For verification purposes, may I get your username?
Emily R Duggan: siouxsy
Kathie T.: How may I assist you today?
Emily R Duggan: Hi Kathie T would it be possible to chat with Meghan or Andie please
Kathie T.: Allow me a moment while I check your account. Thank you for your patience!
Kathie T.: 8/30/2019 Wire Transfer Withdrawal - Transaction approved ($1,100.00)
Kathie T.: 8/19/2019 Express Payment Withdrawal - Transaction approved ($571.00)
Kathie T.: A payout specialist will be better to assist you. Please give me a moment while I transfer you over to them now.
*** Kathie T. has transferred chat to Escalation Team ***
Emily R Duggan: Thank you
*** Kathie T. left the chat ***
*** Meghan S. joined the chat ***
Meghan S.: Hi, my name is Meghan S. and I’m a Payout Specialist with True Blue Casino.
Meghan S.: How can we help you today?
Emily R Duggan: Hi Meghan I have chatted with you before and tried to reach you by email. Spoke also to Andie who was going to send you an email to contact me regarding my withdrawls
Meghan S.: Hi Emily!
Meghan S.: Allow me a moment while I check your account. Thank you for your patience!
Emily R Duggan: I also spoke on the phone to your VIP Manager who advised me to send you my proof of residency which I have done but have not heard from anyone
Meghan S.: Allow me to check
Meghan S.: As per our records, it looks like we are missing your bank wire details.
Emily R Duggan: that is not possible as I have sent them numerous times and I have been told in the past you have them and all that was required was my residency info
Meghan S.: Just a moment, thanks
Meghan S.: The request was escalated yesterday.
Emily R Duggan: What does that mean Meghan
Meghan S.: Since we have all the requested information the request was escalated by one of my coworkers.
Emily R Duggan: Escalated to what...I dont understand
Meghan S.: Our Finance Department is working on your request to add the information that we were missing to process the payment.
Emily R Duggan: Can you verify that you have all the information required to process my payments
Emily R Duggan: Sorry for pressing this but I have been waiting so long and then get told something is missing so want to be sure all is ok to go
Meghan S.: Yes we do
Emily R Duggan: Do you know when I can expect to recieve the funds in my account
Meghan S.: The Finance Department is working on your request.
Meghan S.: It should not take that long.
Emily R Duggan: OK... thank you for your help...:)
Meghan S.: You are welcome Emily.
Meghan S.: Besides this, is there anything else I can help you with today?
Emily R Duggan: No that is all. Thanks again.
Meghan S.: You are welcome
Meghan S.: Thank you so much for playing at True Blue Casino! We really appreciate your loyalty. Have fun and good luck!
*** Meghan S. left the chat ***
*** Emily R Duggan left the chat ***
Emily R Duggan
Docklands, Victoria, Australia
Meghan S., Kathie T.