Home Complaints TrueFlip Casino - Player’s warning about accounts’ suspension for Spanish players.

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TrueFlip Casino - Player’s warning about accounts’ suspension for Spanish players.

8.2/10 Very Good reputation Submitted: 17 Jun 2020 | Case opened
Current status

Waiting for player to reply

6d 13h 43m 32s

Case summary

8 days ago - 18 Jun 2020

The player from Spain has been informed that players from Spain won’t be accepted anymore and all the existing accounts will be suspended.

Written by Petronela
Casino analyst and complaint specialist
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Today I have received an email informing that all accounts in Spain are automatically suspended and any outstanding balances will be refunded to each user. I have contacted them through chat and they confirm that it is so. I have not specified the reasons, but I suppose it will have to do with reasons of legislation or similar.


Cheers!!

Automatic translation
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Dear El_Destro,

Thank you very much for submitting your complaint. I have checked with the Live chat and I can confirm your information:

We would like to inform you that we recently updated the information about the casino in our review /trueflip-casino-review. Please, do not hesitate to contact us in the future, if you run into any issues with any other casino. We are here to help. Thank you for informing us and your help making casino-in.guru better. Is there anything else, we could do for you?

Best regards,

Petronela

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I have seen that you have corrected it. Anyway, to add more information, from Spain you cannot access it directly. A VPN can be used to access, but not from all countries.


Regards!!

I don't know I don't know file

Automatic translation
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Dear El_Destro,

Could you please advise if there was any pending balance in your account, waiting to be refunded? Thank you.

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Good afternoon:


In my case, I had no accumulated balance in the casino. I had to make the withdrawal about two days before the event and my account was empty. I only had a lottery coupon that they gave me with the points they give you, worse nothing more.


Regards!!

Automatic translation
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Dear El_Destro,

Thank you very much for your reply. Do I have your permission to close this complaint? Thank you in advance for your reply.

El_Destro has 6d 13h 43m 32s to reply