Home Complaints Vegas Rush Casino - Player has requested two withdrawals unsuccessfully.

Amount: $650

Vegas Rush Casino - Player has requested two withdrawals unsuccessfully.

7.0/10 Good reputation Submitted: 13 Mar 2020 | Unresolved : 10.06.2020
Our verdict

No reaction policy, passive regulator

UNRESOLVED

Case summary

12 days ago - 10 Jun 2020

The player from India is struggling to withdraw his winnings. We closed the complaint as ‘unresolved’ because the casino failed to reply.

Written by Peter M
Casino analyst and complaint specialist
Public

ive had 2 wins here and both were refused petty reasons, ive made a deposit and wont even give me that back

Public

Dear Turks80,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please could you clarify the reasons why your two withdrawals have been declined? Have you accumulated your winnings with a bonus play in both cases, or without? Additionally, could you confirm that you have completed KYC verification successfully? Without verifying your account, you won’t be able to receive any withdrawal. I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Public

Hi, For the first payment of $500 it was refused as i played a restricted game, i didnt know there was restricted games and they took the 500 of me. now if they took the restricted game amount of me then i could understand that but to tak it all is very bad.

 

The second payment was for $150 and apparently this time i used to many free bonuses, now if i won from the previous bonus i could understand this but i didnt, they keep sending me free chips then when its time to withdraw no you cant

 

thanks darren

Public

Thank you very much Turks80 for providing all the necessary information. I will transfer now your complaint to my colleague Peter who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Public

Thanks very much for your help.

Public

Hi Darren,

Could you please forward the conversations with the casino regarding the issue to my email address ([email protected]) or upload screenshots here? That would be very helpful, thanks.

Public

Hi Darren,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply and provide the required information in the given time frame, we will reject your complaint.

Public

Hi, sorry i dont have any of the chats, most of it was done tho online chat or they didnt respond

Public

I see Darren, let's ask the casino for an explanation. I would like to ask the Vegas Rush Casino to reply to this complaint.

Public

Thank you, ive also made another deposit, won another 150 and that has gone passed the 3 buissness day to verify it thanks

Public

We would like to ask the Vegas Rush Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may affect its rating.

Public

Hello Darren,

I tried to contact the casino repeatedly, but there was no response. There is not much I can do now without the help from the casino. As a last resort, you could submit a complaint to the Curacao Gaming Authority (http://www.gaming-curacao.com/). There is a contact form at the bottom of the page. It's not the best license out there, but they might be able to help. Please let me know how the gaming authority responded (my email address: [email protected]). The only thing I can do now is to mark the complaint as unresolved. This will affect the overall rating of the casino. I understand, this isn't a satisfactory solution to your issue. However, the decrease of rating caused by unresolved complaints could change the casino's approach. I really wish I was of more help.

Best regards,

Peter