Home Complaints Wager Beat Casino - Player and authorities are unable to get in touch with the casino.

Amount: A$3,000

Wager Beat Casino - Player and authorities are unable to get in touch with the casino.

0.3/10 Very Bad reputation Submitted: 07 Dec 2019 | Unresolved : 02.01.2020
Our verdict

No reaction, passive regulator

UNRESOLVED

Case summary

171 days ago - 02 Jan 2020

The player from Australia is emphasizing the inability to contact the casino. We closed the complaint as ‘unresolved’ because the casino failed to reply.

Written by Petronela
Casino analyst and complaint specialist
Public

Bank and police have tried contacting this company as the account was used by someone who is wanted. Did not shut account when asked and generic email replies.

Public

Dear player,

Thank you very much for contacting us. Please, could you provide any further details, so that I can start investigating? Did you experience any other difficulties with this casino? Is there any deposit being held or withdrawal pending? Please bear in mind that the Wager Beat Casino has a very bad reputation rating on our website (/Wager-Beat-Casino-review) and we strongly advise you to stay away from it. I hope, that not being able to contact the casino is the only issue. 

Best regards,

Petronela

Public

My bank card was used again after I asked the casino to close this account. 

 

I will provide you with my last email as they only have computer generated responses.

I did not use this casino my ex partner who is now in jail did.

 

My last email actually came with another response.

 


 

 

Ticket #NW7IZ: Withdrawal

P

 

 

   

Miss CA

Sun, 12/08/19 5:50 pm



Attachments:

  • Screenshot_20191121-213457.png
  • Screenshot_20191208-054852.png
  • Screenshot_20191208-054906.png
  • 1575826959620_invoice_115776912.pdf
  • 1575826958675_EBC76364-F9CC-11E9-AB6C-4020CAF88259.pdf
  • invoice_115776912.pdf
  • EBC76364-F9CC-11E9-AB6C-4020CAF88259.pdf
  • VID_20190330_015920.3gp
  • IMG_20190919_181023.jpg
  • IMG_20191005_224446.jpg
  • received_390527705202230.jpeg
  • 20190315_00003_001.jpg
  • received_2350420255195958.jpeg
  • IMG_20190309_181619.jpg
  • IMG_20191208_094416.jpg
  • IMG_20190330_020119.jpg
  • received_2699718826726239.jpeg
  • received_983545782032459.jpeg
  • IMG_20191005_224456.jpg
  • IMG_20191005_224452.jpg
  • 20190315_00003_002.jpg

   

Miss CA

Sun, 12/08/19 5:42 pm

The account is closed.
I require assistance.
I do not have this card as it was stolen as stated at the first email by a
ex partner who is violent. As stated in the first email.

I have attached not only screen shots but a PDF VERSION of the most recent
statement from my bank.
I will not be able to physically print this, highlight it and then scan and
forward to you as it is not possible.

I have attached cards that state my name and as you can clearly see the
bank attached to all accounts, is the same that was used at this company.

Furthermore still, I can not provide any more than I have had to given the
situation and how payments were so easily proccessed yet I have had to
prove identification to request CLOSURE of a account.

If this company is having difficulties closing this account and seizing the
opportunity to gain from my situation so be it.

I have only asked you close this account. Whether the company chooses to
return the funds, that I still do not know amounts of, or not, I HAVE done
everything legally possible and have all my records to show this.

I have also been made aware of the licensing agent that tenders to this
company.

Do not hesitate to contact myself directly on the phone number provided at
start of email.
If preferred a contact for this site would be greatly appreciated.

I have given all that I can.

Please understand that I am under so much emotional stress and the last
thing I am going to do is provide additional information about a account
that does not relate to myself other than name and bank.

Additionally I will attach the files I have already given.
Thanks

 

A response was given after 8 emails and generated email replies-

 

Dear Player,

Your request was sent to the appropriate department. As soon as the investigation completed, you will be notified via email.

Best regards,
Casino Support Team

 

Public

Dear CA,

Thank you very much for your quick reply. I’m truly sorry for this difficult situation. I hope I understood the whole matter correctly. Your card has been used for depositing money into casino account without your consent. You’ve also asked the casino to close the account, but your request was not accepted. Please could you confirm that this is what happened, and I will contact the casino. If there is any additional info that you would like to share, please let me know, so we have as many information as possible to start investigating. Thank you very much in advance for your reply. 

Best regards,

Petronela

Public

Yes, exactly what had happened

Thank you

Public

Dear CA,

Thank you for the confirmation. Hopefully, we will receive a response soon and sort this case to your satisfaction.

Wager Beat Casino, please could you assist to the player? Thank you in advance for your reply. 

Best regards,

Petronela

Public

We would like to ask the Wager Beat Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Public

We would like to ask the Wager Beat Casino to reply to this complaint. Since I found another email address to contact the casino, we are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Public

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.

The casino can reopen this complaint anytime.