Home Complaints Winorama Casino - Player’s struggling to withdraw his winnings.

Amount: €100

Winorama Casino - Player’s struggling to withdraw his winnings.

7.7/10 Good reputation Submitted: 18 Jun 2020 | Case closed : 05.07.2020
Our verdict

Player stopped responding

REJECTED

Case summary

9 days ago - 05 Jul 2020

The player from Italy is experiencing difficulties withdrawing his winnings. We rejected the complaint because the player didn't respond to our messages and questions.

Written by Petronela
Casino analyst and complaint specialist
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I deposited money on winorama now it does not make me withdraw as I deposit I must also withdraw please if not I don't play anymore .......

Automatic translation
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Dear Adriano,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem but I’m afraid, I will need more information and details regarding your problem. Could you please elaborate? Have you accumulated winnings with a bonus play or real money? Have you completed the account verification successfully in the past? I hope we will be able to help you to resolve this issue as soon as possible. I will be waiting for your reply patiently.

Best regards,

Petronela

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Good morning, he made me withdraw, but he didn't ask me for my credit card, maybe they credited me to the card where I deposited?

Automatic translation
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Great news Adriano. Much likely your winnings have been sent to the same card. I will keep this complaint opened until your confirmation about a successful withdrawal. Please let me know when you’ll receive your winnings. Thank you in advance.

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Dear Adriano,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

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Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.